Returns & Exchanges

Shopping online for any kind of product includes the uncertainty of not having seen, touched or in-person examined the desired product. This is also the fact with shopping for new pleasure toys and accessories here at Exclusive Indulgence, but we are committed to make your shopping experience as inspiring, informative and satisfactory as possible.

Detailed product information for your convenience

To make your shopping experience as good as possible, we try to describe, illustrate, explain and display each product in an honest and detailed manner, that hopefully provides you with all necessary information before making your choice of indulgence.

Under each product you will find vast information about materials, design, texture, detailed measurements and sizes, place of origin and ingredients. Some of our products even include comments, questions and answers from our costumers over time - so indulge yourself and trust that we only select premium quality, exclusive designs and luxurious pleasure objects for presentation here.

Personalized product information

If you have any doubts or questions regarding the products before placing your order, please feel free to contact our customer support (help@exclusiveindulgence.com) or even better - post your question directly under each product, and we (and other customers) will answer your request as fast as possible.

Your question is 100 % anonymous (you only leave an alias - no personal details will ever be posted on our site) and together we all help spreading the knowledge and experiences of all our unique exclusive indulgences.

Full satisfaction

Making sure, you get exactly what you want and feel happy about your newest exclusive indulgence, is our prime objective. And we take great pride in knowing, that almost all our customers are very satisfied with their purchases and continue to be so for a long time to come. But of course there are rare occasions of a product not meeting exceptions upon delivery, and we gladly try to correct that instantly.

If you are not satisfied with your product when delivered to you, you may RETURN THIS PRODUCT to us within 30 DAYS for a STORE CREDIT of the purchased item. In order to offer this service, we do have to maintain a few requirements for your return of a product.

Return requirements

ALL PRODUCTS returned for a store credit, MUST REMAIN UNOPENED and still be in original sealed packaging. Any opened or used products will NOT be accepted return for store credit.

A RETURN MUST BE AGREED with Exclusive Indulgence (customer service) before sending back your product - don't worry, this is easily done, and we will give you detailed instructions on how to return your product, as soon as you contact us with your return request.

Notice, that there are certain products, which are EXEMPT FROM RETURN SERVICE and cannot be returned for a store credit. These products include ALL SPECIAL ORDER ITEMS (this will be displayed under the product description), all condoms, all lotions, lubricants, scents, oils, candles and cleaners. No return is accepted on these products.

Exchanges of defective products

If your newly delivered products against all exceptions should be DEFECTIVE OR DAMAGED we will of course REPLACE IT IMMEDIATELY.  We accept returns for exchange of damaged or defective products within 30 days of delivery for a complete free exchange incl. shipping fees both ways for your replacement product. All damaged products MUST be returned within 30 days for a free replacement.

If your product by any reason STOPS WORKING after 30 days of delivery, we will REPLACE it with a new product WITHIN THE FIRST YEAR of purchase, once the defective product is returned to us. All shipping costs for this return and replacement is the responsibility of the costumer.

Some times it will be easier for you to use your manufacturer's warranty directly with the manufacturer, but we will happily assist you in this. In any case - contact us right away if you experience any problems with your products, and we will help you out in the best way possible.

Procedure for exchanges and returns

As soon as you discover any problem with your product, or if you want to return it for a store credit before opening it, CONTACT OUR CUSTOMER SERVICE at help@exclusiveindulgence.com.

Describe your request shortly in your email and include your order number plus the name(s) of the product(s) you want to return/exchange. We will get back to you within 24 hours, and help you through the return process.